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Knowledge preservation

Why capturing expertise matters 

Knowledge preservation on the shopfloor refers to the systematic capturing, storing, and transferring of critical operational know-how, skills, and best practices used by workers in a production or manufacturing environment. 
It ensures that the practical, often experience-based (“tacit”) knowledge of operators, technicians, and supervisors is not lost when employees retire, leave, or change roles. 

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The challenges involved

Capturing the knowledge that exists in people’s minds is no easy task. Much of it comes from years of experience, and some of that expertise is difficult to articulate or document, it’s often a skill that’s hard to transfer on paper. Other challenges include: 

  • Aging workforce: A growing number of experienced operators and technicians are approaching retirement, putting valuable, experience-based knowledge at risk of being lost. 
  • High turnover: Younger employees tend to change jobs more frequently, making it increasingly difficult for companies to retain critical know-how. 
  • Skill gaps: New hires often lack the same hands-on experience or technical understanding, widening the knowledge transfer gap. 
  • Tacit knowledge is hard to capture: Much of what experts know is intuitive. For example, an operator might hear when a machine is running off-spec before any sensor detects it. 
  • Lack of centralized knowledge management: Many factories still depend on paper-based work instructions, personal notebooks, or word-of-mouth communication, leading to inconsistencies and information loss. 

Before & After Documenting Tacit Knowledge

Aspect  ❌ Before documenting tacit knowledge ✅ After documenting tacit knowledge (with Ansomat Management System) 
Knowledge availability Knowledge resides in the minds of experienced workers and is often inaccessible to others. Knowledge is captured, digitized, and accessible to all relevant employees anytime. 
Training & onboarding New hires rely heavily on shadowing experienced staff, leading to slow, inconsistent training. Digital work instructions enable faster, standardized onboarding with clear visual guidance. 
Process consistency Variations in task execution between shifts, teams, or sites. Uniform procedures across all workstations and teams ensure consistent quality. 
Knowledge retention Risk of losing critical expertise when experienced workers retire or leave. Knowledge is preserved in a centralized system for long-term continuity. 
Collaboration Limited collaboration; updates often rely on informal communication. Multiple users can contribute improvements and feedback in real time. 
Change Management Manual updates to paper documents; time-consuming and error-prone. Remote, real-time updates can be instantly pushed to all relevant stations. 
Accountability & control No clear ownership of content; multiple versions of instructions may exist. Controlled approval workflows ensure a single source of truth and version control. 
Continuous improvement Feedback is rarely captured systematically. Continuous improvement loop established through operator input and digital feedback. 
Operational efficiency Downtime and rework due to unclear or outdated instructions. Increased efficiency through accurate, current, and easily accessible guidance. 

Digital work instructions to the rescue

  • Capture tacit knowledge before it’s lost: Digital Work Instructions (DWIs) enable experienced workers to record how they perform tasks, including subtle details, tips, and trick,  in a clear, visual, and interactive format.
  • Standardize best practices: Once knowledge is captured, DWIs ensure everyone follows the same validated process across shifts, teams, or sites.
  • Enable instant updates: Digital instructions can be revised in real time, incorporating feedback directly from the shop floor.
  • Enhance communication and collaboration: DWIs make information transparent and easily accessible, allowing teams to contribute improvements. 
  • Accelerate training and support multilingual teams: New employees can be trained directly in production without constant supervision. Instructions can be configured in any language, enabling foreign operators to work confidently with guidance in their native tongue 
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Ansomat Management System

The Ansomat Management System is the go-to solution for capturing, managing, and preserving tacit knowledge across the shop floor. It provides a complete overview of all workstations, product models, and instruction sets, all easily updated and deployed remotely to any station at any time. 

  • Centralized knowledge management: Maintain a single, unified platform for all work instructions and process documentation.
  • Collaborative content creation: Allow experienced operators to contribute insights directly, capturing valuable tacit knowledge before it’s lost.
  • Controlled approval workflow: Ensure accountability with team lead or admin-level validation before publishing updates.
  • Remote updates and deployment: Instantly push the latest instruction sets to any workstation, keeping the entire shop floor synchronized.
  • Knowledge preservation: Securely store institutional knowledge in a structured system to support long-term workforce continuity.
  • Operational consistency: Guarantee that all operators follow standardized, validated procedures across products, shifts, and sites. 

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